Interactive Voice Response (IVR) is a technology that lets businesses automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It works on DTMF input entered by the customer. With IVR, interact with callers & route calls to agents when required
Manage a cost-effective, customizable smart solution for the flexibility of your business.
Keep up with the customer’s requirements ensuring more leads and customer loyalty through a rapid iteration process.
Enable your callers to talk to experts as per the options selected from the offered menu of multi-level IVR.
Handle large call volume by connecting to multiple customers automatically at a single time via advanced multi-level IVR.
Personalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.
With a smart plug-n-play solution integrate your existing CRM software for easy access.
Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.