Call Masking or Number Masking is an advanced data protection measure established to ensure the privacy of the agent and the caller’s personal details. Facilitate a seamless connection of two on-call entities without the disclosure of phone numbers. Ensure trust & data security of your client and customer interactions.
Boost long-term loyalty among customers by ensuring their privacy and enhancing their experience with Knowlarity’s phone number masking solution.
Customer details are protected across interactions as calls are routed through Knowlarity’s server with end-to-end encryption.
Incoming and outgoing calls between agents and customers are recorded and monitored for quality testing and data analysis purposes.
Receive actionable data insights on call performance, with call logs to enhance customer engagement from call masking service, to gauge the performance of agents.